If you receive error messages when loading a patch or sound in your instrument, this may indicate an issue with your library.

Here are some examples of the errors you may receive:

To resolve these errors, please reinstall your instruments with a new Download Manager, which can be obtained by using the Reinstall tab in your user account. Click here for a walkthrough on how to install using the Download Manager: On Mac - On Windows

If your error mentions something about authorization or being authorized to use a Keyscape or Trilian sound source within Omnisphere 2, please consult THIS ARTICLE as it may be the solution.

If your error mentions Data Properties file not found, please consult THIS ARTICLE as it may be the solution.

If the above steps didn't work, please contact info@spectrasonics.net, and we will be happy to assist you.